TMC Croydon

Top Medical Clinic

Terms and Conditions

We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.
Top Medical Clinic does not have a contract with a NHS Primary Care Trust and all treatments are provided on a private basis only.

Treatment estimates


Once your treatment plan has been agreed with the doctor or dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you.

Consent forms


All treatments require completion of a consent form. We will explain the treatment, aftercare and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out.

Fees


Top Medical Clinic does not operate a credit account system and we require fees to be settled at the appointment where treatment is provided.
Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments like Dental Implants and Invisalign® are taken in advance payment. Top Medical Clinic does not accept any payments by cheque.

Top Medical Clinic reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment.

Top Medical Clinic reserves the right to make a charge for any debt passed to a debt collection agency.

Emergency appointments


Should you need to see a doctor or a dentist urgently, please contact us as early as possible. Our phones are answered from 9.00 AM till 9.00 PM Monday to Saturday and 9.00 AM till 6.00 PM on Sunday and we will respond to a message left on our answerphone as soon as possible; please ensure contact details are clear.

Late cancellation or missed appointments


Due to a massive interest in particular specialists, we do require a £30 prepayment fee during the registration. It be deducted from the final price after the visit.
If you do not cancel /rearrange your visit up to 24 hours before the date of the appointment is due the deposit is non-refundable. Thank you for your cooperation.

Personal Details


It is very important that you give a full medical history and details of any medication you take. Should these change in anyway it is important you tell the doctor or dentist and give current information. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Use of Images and X-rays:

Top Medical Clinic may use images and x-rays of your smile and teeth only, for marketing and educational purposes on our website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Use of patient contact details:

At Top Medical Clinic, the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

Complaint’s policy:

At Top Medical Clinic, we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.

Complaints can be made in writing by filling out a simple complaint form available from reception, or via email through our online website contact form, by the patient or by an authorized person on the patient’s behalf. Complaints should be made to the ‘Top Medical Clinic Management’, and should be clear, so that they can be dealt with efficiently.

Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist or Doctor. Please note that in these cases, Top Medical Clinic accepts no liability on behalf of the treating Dentist/Doctors and acts as a liaison between the patient and the treating Dentist, only.

If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk) If still unsatisfied, you may wish to forward your complaint to the General Dental Council.

Any non-dental complaint you wish to take it further; General Medical Council (http://www.gmc-uk.org/)

No tolerance/Abuse policy

At Top Medical Clinic we operate a zero tolerance policy to abuse to our Doctors/Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Top Medical Clinic reserves the right to refuse treatment and admission.

Data Protection Act


We store all patient personal details on a computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Top Medical Clinic. Copies of notes, radiographs and photographs can be made available on request and Top Medical Clinic reserves the right to charge an administration fee for these.

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